Rev3Endurance Refund and Cancellation Policy
COVID-19 Policy and Update
As we all know by now the landscape of the running and event industry has changed over the last year. As of today, we don’t know the extent to which races will continue to be impacted by COVID-19 and the resulting state guidelines and policies. However, we do expect that impact to continue to change and evolve.
REV3Endurance will continue to plan and work towards putting on our scheduled events. When we are permitted to hold events we will likely be implementing policies and logistical changes that may change the the event in ways not clearly outlined at the time you registered for the event.
The changes could affect fundamental things such as the route, start time, rules, aid stations and more.
Furthermore, these events are also subject to increased risk of cancellation for reasons out of our control. In the event of a cancellation we will not be able to offer refunds at all outside our regular refund policy, but we will do our best to provide participants with several other options that likely include deferment, race credits and virtual races.
Finally, we would expect race registrants who are showing COVID-19 symptoms, are around those known to be infected, are members of more vulnerable populations or who live with high risk people, do not attend our events until such time it is deemed safe to do so by governmental agencies.
Our standard policy when hosting our events will always be to follow the state mandated COVID-19 guidelines for any outside gathering event. We are already adding other measures to help protect our races who attend our events. We are implementing non touch checkpoints, staggered starts times, no awards ceremonies or food gatherings and a social distanced registrations and check-in process.
Option 1: Stay In The Race
We can transfer your registration to a future race. Contact us and let us know you want a transfer. We’ll transfer the registration for you or give you a race credit for you to use when you sign up in the future. We'll send email updates to let you know race details.
Option 2: Choose Another Event
Rev3Endurance is a growing event management company! We host several events per year and our schedule is quickly expanding with additional venues and events. You can choose to receive a race credit to use within 24 months for one of our future events.
Option 3: Transfer Your Registration
Transfer your registration to a friend! There is a $10.00 fee associated with the transfer and we will send you details on how to transfer your registration to someone else.
Rev3Endurance thanks you for your continued support, patience and understanding. We look forward to seeing you on the Mountain soon!
If you have any questions, please reach out to Carolyn at email@example.com
General Refund Policy
Rev3Endurance offers credit for future races if you must cancel your race entry.
More than three (3) months before the event.
100% of your registration fee will be given as future credits, when initiated 3 months before race day.
Race credit will be good for 24 months.
Between 3 months and 30 before the event.
75% of your registration fee will be given as future credits, minus processing fee when initiated 30 days before race day.
Less than 30 Days before the event. Race credit will be good for 24 months.
50% of your registration fee will be given as future race credits, minus processing fee when initiated 7-29 days before race day.
Seven Days before the event.
No credits within 7 days from an event.
We cannot refund registration fees.
**Active Duty Military: If you are unable to attend due to active duty, you may receive a refund upon providing official documentation regarding your deployment. Please contact firstname.lastname@example.org for additional details. 100% of your registration fee, minus processing fee will be refunded when initiated.
** Emergence Option - 100% of your registration fee, minus processing fee will be credited when initiated at least 3 months before race day or 100% race credit good for 12 months.
Processing Fee (Adventure Race $50 per entry, All other Races $20.00 per entry)